North Carolina Telecommunicator Certification Course Practice Test

This term refers to a call box. A call box is a hard-wired phone mounted on a street pole or similar structure that provides a direct line to the public safety communications center, allowing someone on scene to connect immediately with dispatch. It’s not a power backup (UPS), nor is it just a generic voice line or ordinary telephone service; the distinctive feature is the pole-mounted device that creates a dedicated path to the dispatch center for emergencies.